Effective Date: July 21, 2025
Last Updated: July 21, 2025
Elemex® (“Elemex”, “we”, “our”, or “us”) values your privacy and is committed to protecting the personal information of our clients, partners, employees, and visitors. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us through our website, services, or direct communication.
1. Information We Collect
We may collect the following types of personal and non-personal information:
a. Information You Provide Directly
- Contact Information: such as your name, email address, phone number, company name, and job title when you fill out forms, contact us, or subscribe to our newsletter.
- Employment Information: when you apply for a job through our careers page.
- Project Information: details related to inquiries or submissions about facade system requirements, architectural drawings, and installation needs.
b. Information Collected Automatically
- Usage Data: including IP address, browser type, operating system, referring URLs, pages visited, and the time/date of your visit.
- Cookies and Tracking Technologies: to improve your browsing experience and gather usage analytics (see “Cookies” section below).
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide customer support
- Process job applications and manage recruitment
- Communicate updates, news, and promotional content (with your consent)
- Improve our website, products, and services
- Analyze user trends and optimize digital marketing strategies
- Ensure the security and integrity of our systems
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: third-party vendors who help us operate our website, marketing platforms, recruitment tools, and other internal services
- Business Partners: such as authorized installers or agents for specific project coordination
- Legal Authorities: when required by law or to protect our legal rights and property
4. Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, use, alteration, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.
5. Your Choices and Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent where processing is based on consent
- Object to or restrict the processing of your information
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at info@elemex.com.
6. Cookies
We use cookies and similar tracking technologies to enhance site functionality, analyze performance, and serve personalized content. You can control or disable cookies through your browser settings. However, some features of our website may not function properly without cookies.
7. Links to Other Websites
Our website may contain links to third-party sites. This Privacy Policy does not apply to those external sites, and we are not responsible for their content or privacy practices.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. International Data Transfers
As a company operating in North America, your data may be stored and processed in Canada, the United States, or other jurisdictions. By using our services, you consent to the transfer of your information to these locations.
10. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Elemex®
530 Admiral Dr., London, Ontario N5V 0B2
Phone: 1-844-435-3639
Email: info@elemex.com